Refund policy

REFUND POLICY

1. RIGHT OF WITHDRAWAL (CHANGE OF MIND RETURNS) If you are a consumer residing in the European Union, you have the statutory right to withdraw from your purchase and return your items for any reason (such as change of mind, incorrect size, or color preference) within 14 days from the date you, or a third party indicated by you, receive the goods.

To be eligible for a standard return, your item must be in the same condition that you received it: unworn, unused, unwashed, with all original tags attached, and in its original packaging.

Return Shipping Costs: You are responsible for paying the return shipping costs for "change of mind" returns. Original Shipping Costs: When we process your refund, we will reimburse the purchase price of the returned items as well as the original standard delivery costs you paid when placing the order. (Note: If you chose a more expensive express delivery option, we are only required to refund the cost of standard delivery).

2. NON-REFUNDABLE ITEMS (EXCEPTIONS) In accordance with EU consumer law, the 14-day right of withdrawal does not apply to the following items, which are strictly non-refundable unless they are defective:

  • Underwear and swimwear: For health and hygiene reasons, these items cannot be returned if the hygiene seal or protective packaging has been opened or removed after delivery.

  • Custom-made or personalized items: Any products made to your exact specifications or clearly personalized.

3. DAMAGED OR DEFECTIVE ITEMS (STATUTORY GUARANTEE) In addition to your 14-day right of withdrawal, EU consumers are protected by a mandatory 2-year statutory guarantee (legal warranty) against production defects or items that do not match the product description.

If you receive a damaged item, or if a manufacturing defect becomes apparent, please contact us immediately at backyard.eu@gmail.com with:

  • Your order number

  • Clear photos or videos showing the damage or defect

  • A brief description of the issue

Once your claim is reviewed and approved, we will provide instructions for returning the defective item. For confirmed defective items, BACKYARD will cover all return shipping costs and will offer you a full refund, a repair, or a replacement, subject to availability.

4. EXCHANGES We replace items if they are defective or damaged. If you need to exchange an item for a different size or color, the fastest way to ensure you get what you want is to return the item you have under the 14-day Right of Withdrawal (as outlined in Section 1), and once the return is accepted, make a separate purchase for the new item.

5. REFUND PROCESSING Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 14 days of us receiving the returned goods (or receiving proof that you have shipped the goods back).

Please note that processing times may vary depending on your bank or credit card provider.

CONTACT US To initiate a return, report a defect, or ask any questions about our policy, please contact us at: Email: backyard.eu@gmail.com